Shipping, Warranty & Returns

The good news: I make nice things and I want you to have a good time using them. The boring news: shipping, warranty and returns need rules, otherwise everyone ends up annoyed. This page is the rules.

Shipping (Australia)

Carrier: Australia Post
Includes: tracking + insurance
Cost: shown at checkout

I will pack these properly. Not “a bit of bubble wrap and a prayer” properly — actually properly.

Shipping (International)

International shipping is available, with tracking and insurance. The options depend on where you live:

All countries (default): Australia Post International (tracked + insured).
United States: DHL only (so duties can be paid seamlessly). Australia Post is not offered for US orders.
Other countries: you may be able to choose DHL at checkout. It’s usually faster. It’s usually more expensive.

If you have a special delivery constraint (remote location, hard-to-reach building, etc.), message me before ordering and I’ll tell you what’s realistic.

Duties, taxes & import fees

Australia: GST is added at checkout.

International: orders may attract import duties, taxes (e.g. VAT), and carrier clearance/handling fees. Unless the checkout explicitly says these are collected upfront, they are the responsibility of the recipient.

United States (DDP): duties are collected at checkout. DHL handles this at the border so that I pay these duties using the money collected and your package should pass directly through customs.

Pre-orders (timing + cancellations)

If you place a pre-order, you’re reserving a spot in the upcoming production run.

Estimated dispatch windows are shown on the product page. If the timeline changes materially, I’ll email customers with an update.

Pre-order cancellations: you can cancel any time before dispatch for a full refund.

Once an order has dispatched, the “change-of-mind returns” rule applies.

Warranty & the legal bit

I don’t offer a “bonus” warranty on top of what the law already provides. That said:

Australian customers: our goods come with guarantees that can’t be excluded under the Australian Consumer Law.
International customers: you may have similar statutory rights under your local laws. Those rights vary by country.
Everyone: if there’s a genuine defect, contact me and I’ll sort the appropriate remedy (repair, replacement or refund) in line with applicable law and the circumstances.

What’s not a defect: damage from misuse, incorrect installation, modification, accidents, neglect, and normal wear.

Returns & exchanges

Change-of-mind returns

No. I don’t accept returns or exchanges for change of mind.

Wrong part / incompatible configuration / user selection errors

This is a modular system. That’s part of the fun — but it also means compatibility matters.

Returns or exchanges are generally not accepted if you ordered the wrong part, selected an incompatible configuration, or made an error in choosing parts or options. If you’re unsure, message me before ordering.

If you believe there’s an issue with the listing or I’ve made a mistake, contact me and I’ll help sort it out.

Faults and defects

If your item arrives faulty or develops a fault that’s covered by consumer guarantees / applicable law:

Contact me and include your order number and a clear description of the issue.
Photos/video help a lot.
Where required, I’ll cover reasonable return shipping for verified defects (or provide a label / reimbursement method).

Damage in transit

If your parcel arrives looking like it fought a forklift and lost:

If the package appears seriously damaged, it’s usually better to refuse receipt from the carrier — this makes insurance claims easier.
If it’s not quite that bad, take photos of the outer box, inner packaging, and the item before you use it.
Contact me ASAP with your order number and the photos.

Because shipments are insured, we can make a proper claim and get you sorted.

How to get help fast

Use the Contact page and include your order number.
For compatibility questions: tell me what you already have (back, lens, shutter, etc.) and what you’re trying to build.
For faults: include photos/video and a short description of what happened and when.

Last updated: 28 January 2026

Shipping, Warranty & Returns.